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For warranty information on your Williams Sound product, please visit our Warranty Information page.
Please call our Product Service Department at 800-328-6190 to request a Return Authorization (RA) Number and shipping instructions.
Choose your preferred carrier to return the equipment to Williams Sound. Clearly mark on the outside of the package the RA Number; this will help us get the equipment back to you sooner. Prepay the shipping charges (no freight collect shipments will be accepted). Remember that items can become damaged in shipping, which we will not be responsible for. Please pack your items carefully.
It is our goal to complete repairs within 5 business days (larger quantities may need extra time). If the product you’re returning to us is under warranty, please provide a copy of the invoice. The warranty period starts from the date of sale. If the date of sale cannot be established, the date of manufacture will be used as the effective date of the warranty. We will repair, or at our option, replace any part or product that proves defective in materials or workmanship during the warranty period. The warranty does not extend to deliberate or accidental physical damage, neglect, misuse, or to products that we deem to be abused. Unauthorized repairs, use of our products with power supplies not verified by Williams Sound, LLC, or modifications will void the warranty. The length of warranty is found on the warranty card included with the product. Accessory items (earphones, headphones, microphones, etc.) have a 90-day warranty.
Specific Warranty Exclusion:
Our products are not warranted for use in corrosive or chemically adverse environments. Specifically, damage due to moisture that can occur in health club type settings, or any
other chemically corrosive environment, i.e. corroded batteries, sweat, salt. Damage due to these causes will VOID the product warranty.
Out of Warranty repairs will be charged at a standard service rate. See the information under “Standard Service Rates.”
Returns for Credit:
Items returned for credit, in like new condition with complete packaging, will be issued a full credit (minus batteries and original shipping charges). Items returned for credit after 30 days are subject to a 20% restocking fee. We are unable to issue credit for merchandise after 90 days from the date of purchase. Additional fees or refusal of credit may occur due to missing or damaged equipment.
Standard Service Rates
Product Repair Rate:
Receiver Repair $30 / $50
PFM/PPA Body-Pack Transmitter Repair $100
PFM System Repair $130
Small Area IR Systems $75
Large Area IR Emitters $220
Infrared Modulators $150
Base Station Transmitters $175
Labor Charges $60 (Hourly)
Note: Equipment out of warranty and not listed above will have charges based on parts, labor and availability.
Shipping Charges (Non-Warranty Repairs):
UPS Ground (Standard Shipping) $15
Other Shipping options available. Please call for more information.
NOTE: Repair rates DO NOT reflect the cost of accessories that need to be replaced. Examples of accessories: earpiece, headset, microphone, neckloop, charger, antenna, or power supply. See price list for cost.
Any portion of this document is subject to change without prior notice. All prices and specifications are subject to change without prior notice.